You will need to add the sender's email address to your safe senders list using the following steps:

  • Highlight the email in your inbox
  • Select the drop down menu for "Junk" on the "Delete" section of the "Home" tab of your Outlook ribbon
  • Select "Junk Email Options" at the bottom of the menu
  • Select the "Safe Senders" tab along the top of the next window
  • Select "Add" and enter the email address of the sender and click "OK"
  • Select "OK" again to apply your changes and exit, or select "Apply" to apply your changes and stay on this page

Please note that this action is only recommended for highly trusted email addresses.