Password Reset for Employees

To improve LBC password security, we are making a change to user accounts that will allow network passwords to be reset, even if you cannot remember your current password. This will use the Microsoft Self-Service Password Reset feature (SSPR).

If you’re in the LBC office on the LBC network and know your current password, you can now change your password by clicking ctrl+alt+delete and selecting Change a Password.

If you forgot your password, or if you’re not on the LBC network, you can go to http://mail.lbc.edu, enter your LBC email address, then select “Forgot my password”.

Password requirements are:

• A minimum of 8 characters and a maximum of 256 characters.
• Requires three out of four of the following:
• Lowercase characters.
• Uppercase characters.
• Numbers (0-9).
• Symbols (see below)

Allowed characters:

• A – Z
• a - z
• 0 – 9
• @ # $ % ^ & * - _ ! + = [ ] { } | \ : ' , . ? / ` ~ " ( ) ; < >
• blank space

Microsoft’s Password Reset uses multi-factor authentication (MFA) and requires a second level of security verification in addition to your password. Most LBC staff and faculty will already have configured their multi-factor authentication options as part of the Paycom rollout. However, if you have no MFA authentication methods configured, after you enter your username and password into the Password Reset application, you will be prompted to do the setup.

If you’ve already gone through the initial configuration process, you’ll see this:

Enter your email address in this screen:

If you have not yet done the initial configuration, you’ll see this: 

Step through the prompts to configure at least 1 option. You can choose office phone, cell phone (“authentication phone”), or an alternate non-LBC email address:

Once you choose your authentication method and successfully perform your password reset, you will receive a confirmation email at your LBC address for verification.

NOTE: You may see an Office phone option with only 4 digits listed. This comes from the automatic synchronization of your account, but it’s not a viable option to reset your password.

Now that you've changed your password, you’ll need to update your password for your LBC email on your cell phone, if you use it. Applications such as the following may prompt for your new password:

• Outlook and Microsoft Office
• Blackbaud
• LBC Employee Portal
• Campus Nexus
• Canvas

If you use a laptop while away from the LBC network, the next time you log into it you’ll need to use your old password. After connecting to the VPN (Cisco AnyConnect), using your new password, you’ll be prompted to lock and unlock your laptop:

To do that, press ctrl+alt+delete and click Lock to lock your laptop, then enter your new password to log back in.

When you return to the LBC network with your laptop, be prepared to re-authenticate to the WIFI and possibly forget and re-add the LBC WIFI network.